At Lucky 213, your privacy is something we take seriously. This policy explains in plain language exactly what personal information we collect when you use our platform, why we collect it, how it is stored securely, who we share it with – and most importantly what rights you have over your own data as a Pakistani player.
Six promises that underpin how Lucky 213 handles your data
Every piece of data transmitted between your device and Lucky 213 is protected by bank-grade 256-bit SSL encryption. This applies to your login, your deposits, your game data and every communication you have with our platform.
Lucky 213 does not sell, rent or trade your personal information to any third party for marketing purposes. Full stop. Your data is used only to operate your account, process your transactions and improve the Lucky 213 platform.
Lucky 213 gives you the right to access, correct, export or delete your personal data at any time. Submit a request to support@lucky213.biz and we will respond within seven business days. No hoops, no lengthy procedures.
Your Pakistani mobile number is used only for account authentication, deposit and withdrawal verification and essential service communications. Lucky 213 will not share your number with third-party marketers or send unsolicited SMS messages.
Lucky 213 does not store your full Easypaisa, JazzCash or bank card details on our servers. Payment credentials are tokenised and handled directly by our certified payment processors. Lucky 213 staff cannot access your raw payment data.
Any information you share with Lucky 213 in the context of responsible gaming – including self-exclusion requests, session limits or support conversations – is treated with the highest level of confidentiality and is never shared with other departments for marketing purposes.
This Privacy Policy describes how Lucky 213 collects, uses, stores and protects the personal information of members who register and use the Lucky 213 online casino and sports betting platform at lucky213.biz. It applies to all interactions with the Lucky 213 website, mobile application and customer support channels.
Lucky 213 built this platform specifically for Pakistani players. We are aware that trust is particularly important in the context of financial transactions, personal identity and data privacy. This policy is written in plain language rather than legal boilerplate precisely because we want every Pakistani member to understand exactly what is happening with their data – not just lawyers.
By registering a Lucky 213 account or using any part of the platform, you consent to the data practices described in this policy. If you do not consent, please do not use Lucky 213 and contact support@lucky213.biz to arrange deletion of any data we may have already collected from you.
This policy works alongside our Terms and Conditions. Both documents govern your relationship with Lucky 213. We recommend reading them together. The Terms and Conditions are available on our website.
Lucky 213 collects personal data in three ways: information you provide directly to us, information generated automatically by your use of the platform, and information received from third-party payment processors as part of transaction verification.
| Category | Examples | How Collected |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC number (when required for verification) | Registration form, identity verification process |
| Contact Data | Pakistani mobile number, email address | Registration form |
| Financial Data | Tokenised payment method reference, transaction history in PKR, deposit and withdrawal amounts | Payment processor API, Lucky 213 transaction records |
| Gaming Data | Game sessions played, bets placed, PSL betting history, wins and losses, bonus usage | Generated automatically during platform use |
| Technical Data | IP address, device type, browser, operating system, session timestamps | Automatically collected via server logs and cookies |
| Communication Data | Live chat transcripts, email correspondence, support ticket content | Customer support interactions |
| Responsible Gaming Data | Deposit limits set, self-exclusion requests, cooling-off periods, welfare support conversations | Responsible gaming tool usage, support interactions |
Lucky 213 does not collect sensitive personal data such as biometric information, religious beliefs, political opinions or medical records. We do not require this information and will not request it.
Lucky 213 uses the personal data we collect for the following specific purposes. We only use data for purposes that a reasonable person would find appropriate given the context in which it was provided.
Lucky 213 processes your personal data on the following legal bases depending on the specific purpose:
Lucky 213 does not sell, rent or trade your personal data to any third party. We share data only in the specific, limited circumstances described below:
Important: Lucky 213 will never share your data with insurance companies, employers, credit reference agencies or any other party that could use it to make decisions about you outside the gaming context.
Protecting your personal data is a technical and organisational priority at Lucky 213. We implement the following security measures to guard against unauthorised access, disclosure, alteration or destruction of your data:
No online system can guarantee 100% security. If you believe your Lucky 213 account has been compromised, contact support@lucky213.biz immediately so we can suspend the account and investigate.
Lucky 213 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply:
When data is no longer required, Lucky 213 deletes or anonymises it so that it can no longer be linked to your identity. We do not retain data simply because it might be useful at some unspecified future point.
Lucky 213 uses cookies and similar tracking technologies on the website and mobile application. A cookie is a small text file placed on your device by Lucky 213's servers when you visit the site. Cookies help us keep you logged in, remember your preferences and understand how the platform is being used.
We use three categories of cookies at Lucky 213:
You can manage cookie preferences in your browser settings at any time. Blocking essential cookies will prevent you from logging in to Lucky 213. Blocking optional cookies will not affect your ability to play or bet but may reduce the quality of certain features.
As a member of Lucky 213 you have the following rights in relation to your personal data. To exercise any of these rights, email support@lucky213.biz with the subject line "Data Rights Request" and your registered mobile number. We will respond within seven business days.
Request a complete copy of all personal data Lucky 213 holds about you. We will provide this in a readable digital format within seven business days.
Request correction of any inaccurate personal data we hold. For example if your name or mobile number was entered incorrectly at registration.
Request deletion of your personal data where it is no longer necessary for Lucky 213's stated purposes and no legal obligation requires us to retain it.
Request that Lucky 213 pause processing of your data while a dispute about accuracy or lawfulness is resolved, rather than deleting it entirely.
Request your Lucky 213 data in a machine-readable format (CSV or JSON) so you can transfer it to another platform if you choose.
Object to Lucky 213 processing your data for direct marketing at any time. This right is absolute – we will stop immediately upon receiving your objection.
Lucky 213 may send you promotional communications about new games, PSL betting offers, deposit bonuses, Eid promotions and other relevant offers. We will only do this where you have given consent at registration or subsequently opted in. We will not send marketing messages to members who have not given consent.
You can change your marketing preferences at any time in the following ways:
Please note that opting out of marketing does not stop essential service communications – for example transaction confirmations, account security alerts, verification requests and responsible gaming notifications. These are sent because they are genuinely necessary to operate your Lucky 213 account safely, not for marketing purposes.
The Lucky 213 platform is strictly for adults aged 18 and over. Lucky 213 does not knowingly collect personal data from anyone under 18. If you are a parent or guardian and believe your child has registered a Lucky 213 account, contact support@lucky213.biz immediately. We will investigate and, where confirmed, close the account and delete all associated personal data without delay.
Protecting minors: If you share your device with younger family members, we strongly recommend enabling parental controls on your device and browser in addition to using the Lucky 213 responsible gaming tools to protect your account from unauthorised access.
Lucky 213 may update this Privacy Policy from time to time as our platform evolves, as new payment methods are added or as applicable privacy regulations change. When significant changes are made, we will notify registered members by email at least seven days before the updated policy takes effect.
Minor updates – such as typographical corrections or clarifications that do not alter the substance of the policy – may be made without advance notice. The "Last Updated" date at the top of this page reflects the most recent revision. We recommend checking this page periodically.
Continued use of Lucky 213 after a policy update takes effect constitutes your acceptance of the updated policy. If you disagree with any update, you may close your account before the update takes effect by contacting support@lucky213.biz.
If you have any questions about this Privacy Policy, want to exercise your data rights, or have a complaint about how Lucky 213 has handled your personal information, please contact our Privacy Team:
Lucky 213 takes privacy complaints seriously. If you submit a complaint, it will be reviewed by a senior member of our team rather than being handled by a standard support agent. You will receive a written response to every complaint.
We are committed to resolving all privacy concerns internally. However if you feel that Lucky 213 has not adequately addressed your concern, you have the right to escalate the matter to the relevant data protection authority applicable in your jurisdiction. Lucky 213 will cooperate fully with any such regulatory enquiry.
Register at Lucky 213 in under two minutes. Your personal data and PKR transactions are protected by bank-grade encryption. Deposit from Rs 200 via Easypaisa or JazzCash and start playing with full confidence in your privacy.
18+ only · Play responsibly · Responsible Gaming · Terms & Conditions